- Nortel IP
- Nortel BCM
How do I return an item?
You must request an RMA number before returning any product.
To request an RMA number, simply call (800) 411-7348 or go to our contact form page located here: Contact Us - and make your request. Please include the order number and the customer info so we can swiftly look up the order. Please also include exactly what it being returned.
All Past Due accounts will be charged 1.5% interest monthly. You will be responsible for any legal charges incurred. All collections and legal procedures will be processed in California. We will not be responsible for damaged or missing items unless notified within 5 business days. RMAs not returned within 10 working days will be charged to the current credit card on file. To return equipment, call for authorization. A 20% restocking fee plus shipping charges will apply. A $25 service fee will be applied to all returned checks.All funds not collected on returned checks will be charged to credit card on file.